After years of dedicated advocacy and continuous efforts by Megjashi to secure and opearate the helpline, this important milestone is now realised with the support of the MkSafeNet project co-funded by EU, and the national funds of the RNM, led by the Ministry of Digital Transformation, in cooperation with A1, the telecommunications operator, whose contributions have been essential in advancing the process. The MkSafeNet project focuses on establishing the national Safer Internet Centre (SIC), and the AloBushavko helpline is one of its key components, providing children and young people with a safe, confidential, and accessible channel for support. 

Established in 1992, Megjashi has spent over 33 years as a leading force in promoting and defending children’s rights. As the first organisation of its kind, it has long envisioned a society where every child is safe, respected, and empowered. One of the most vital services is the AloBushavko helpline for children and youth, which has been operating confidentially for 32 years as a 24/7 support line for children and youth. The helpline has supported thousands of children and young people, offering a trusted and safe space to share their concerns, and seek help from trained professionals. 

Now, after years of persistent efforts, the child protection helpline number 116 111 was secured, which marks a milestone for a new and transformative phase for child protection in Macedonia. The number 116 111 is more than just a phone number - it is a symbol of security, trust, and accessibility for children across Europe. Used in over 25 countries, it connects children to free professional support, allowing them to speak openly about issues such as violence, abuse, bullying, neglect, or emotional distress. 

North Macedonia was previously one of the few countries in the region where this number was yet not implemented. By securing and harmonising 116 111, Megjashi becomes the first organisation in the country to operate this crucial service, significantly improving national access to child protection resources. 

Lastly, this milestone recognises Megjashi’s decades-long commitment to child welfare, and represents a powerful investment in the future of children in Macedonia. Together with partners, they are working to ensure that every child in the country knows where to turn for help, and never feels alone. 

Find more information about the work of the North Macedonian Safer Internet Centre, including its awareness raising, helpline, hotline, and youth participation services – or find similar information for Safer Internet Centres throughout Europe.