Latest helpline trends: Quarter 3, 2024
The Insafe network of helplines collects data about the types of calls they receive and this is analysed every three months in order to look at possible trends and emerging issues.
Latest helpline trends: Quarter 2, 2025
The Insafe network of helplines collects data about the calls received, and this is analysed every three months in order to look at possible trends and emerging issues.
Latest helpline trends: Quarter 1, 2021
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent helpline data covers the period from January to March 2021 and, once again, there has been an increase in the number of contacts made to the helplines. The current reporting period saw almost 17,400 contacts: an increase of almost nine per cent on the previous quarter.
Latest helpline trends: Quarter 1, 2024
The Insafe network of helplines collects data about the types of calls received, which is analysed every three months to examine possible trends and emerging issues. The most recent helpline data covers the period from January to March 2024. This quarter, more than 16,500 contacts were made to the helpline network.
Latest helpline trends: Quarter 3, 2020
The Insafe network of helplines collects data about the types of calls that they receive, and this is analysed every three months to look at trends and new and emerging issues.
Latest helpline trends: Quarter 4, 2020
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent helpline data covers the period from October to December 2020 inclusive and also provides some comparisons between 2020 and 2019 in order to see the impact of COVID-19.
Latest helpline trends: Quarter 4, 2024
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at possible trends and emerging issues.
Latest helpline trends: Quarter 1, 2025
The Insafe network of helplines collects data about the types of calls received, and this is analysed every three months in order to look at possible trends and emerging issues.
Latest helpline trends: Quarter 1, 2020
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends and new and emerging issues.
Latest helpline trends: Quarter 2, 2023
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months in order to look at possible trends and emerging issues. Since April 2023, helplines have been using an updated set of categories to log contacts against. The new categories were agreed upon following extensive consultation and discussion with the helpline network. The work was led by a helpline working group who spent considerable time determining the changes that needed to be made.
