Cyber Help allows children and teenagers to activate an alert from their smartphone at the first attack. The aim is to trigger a comprehensive response system.  

How does it work?

1. Download the Cyber Help app; 
2. In case of harassing messages, click on the dedicated icon;
3. The app will take a screenshot of the message and the harasser will receive a message;
4. An email will be generated and forwarded to members of the educational team;
5. The victim will get in touch with a person who is trained to listen;
6. The education team will analyse the situation and contact the victim;   

The contact persons are adults with the role of “digital referents” within the organisation. These people can also be "responsible cybercitizens". In this case, the contact person is a young person from the school in question. They fulfil the same function of providing a listening ear and relaying information to the teaching staff and educational team. The students who volunteer to become responsible cybercitizens make up a team of about twelve people. They commit to listening to those who are going through tough experiences. This team of young people represents an intermediary between the students in difficulty and the adults who are called upon to activate the system for dealing with the problem. Their presence becomes evident thanks to the "cyber respect" armband they wear.   

Organisations can establish themselves as a "Digital Respect Zone" by making the app available to young people in their organisations. Find out more about Cyber Help on the ChildFocus website.

Find out more about the work and initiatives of the Belgian Safer Internet Centre or find similar information for Safer Internet Centres throughout Europe. On the Better Internet for Kids (BIK) platform, additional useful tools for parents, carers and teachers can be found in the resource repository and in the Guide to apps section.