About the organisation
Viguías has consolidated a robust, multi-pillar model for protecting children and adolescents in digital environments across Latin America, with measurable results across its five strategic lines.
- Te Protejo, the reporting hotline, has processed over 340,000 reports of incidents affecting children and adolescents, achieving 87% and 93% effectiveness rates on key performance indicators. Its integration with INTERPOL and membership in INHOPE's global network amplify its reach and impact.
- Te Guío, launched in 2024, offers free and confidential helpline support for minors navigating situations of discomfort, confusion, or distress in physical and digital environments, filling a critical gap in direct victim support.
- Tú Líderas has, since 2022, engaged adolescents as active agents of digital citizenship, coordinating school-based initiatives in Colombia and reaching at least 70 youth-led actions.
- The awareness centre has generated 10 research projects, toolkits, and technical standards, positioning Viguías as a regional reference for evidence-based child protection in digital spaces.
- Te Cuido (our advocacy project) has translated this evidence into policy, contributing to the National Consensus for Digital Care – Colombia (2025) and the Latin American Coalition for Digital Child Care (2026), advancing regulatory frameworks at both national and regional levels.
Awareness centre
Viguías operates a comprehensive awareness function embedded in its integrated model to protect children and adolescents in digital environments across Latin America. Rather than treating awareness as a standalone activity, Viguías weaves prevention and digital literacy across multiple pillars, ensuring messages reach children, families, educators, and policymakers simultaneously.
The Centro de Conocimiento strengthens all awareness efforts with evidence, producing toolkits, research, and technical standards that inform how campaigns are designed and evaluated. Overall, Viguías' awareness strategy is distinctive for being multi-generational, evidence-based, and tightly linked to reporting and support services, ensuring that raising awareness translates directly into protective action of mothers, parents, caregivers and educators rather than remaining informational.
Helpline
Te Guío is Viguías' specialised helpline service dedicated to supporting children and adolescents facing situations that affect their well-being in both physical and digital environments. Launched in 2024, it operates as a free and confidential channel, lowering barriers for minors who may feel reluctant to seek help through formal or institutional routes.
The service focuses specifically on situations involving personal boundaries, consent, and sexual behaviour affecting minors under 18, including experiences that generate discomfort, confusion, or distress. This scope makes Te Guío particularly relevant in the context of online risks, such as grooming, sextortion, exposure to inappropriate content, or unwanted contact, while also covering the offline dimensions of these issues.
Te Guío is accessible via WhatsApp (+57 4 2045220), a deliberate design choice that meets adolescents on the platforms they already use, reducing friction and increasing the likelihood of contact in moments of need.
As part of the broader Viguías integrated model, Te Guío does not operate in isolation. It connects with Te Protejo's reporting infrastructure and the awareness centre's evidence base, ensuring that individual cases can be escalated when necessary and that patterns inform systemic responses.
Although relatively new, Te Guío fills a critical gap in the regional child protection ecosystem by offering direct, empathetic, and confidential support, bridging the distance between awareness and action for vulnerable young people.
Te Guío is available Monday through Thursday from 08:00 to 17:00, and Fridays from 08:00 to 13:00 (Colombia time). The service can be contacted via WhatsApp at +57 4 2045220, offering free and confidential support to children and adolescents facing situations of discomfort, confusion, or distress related to personal boundaries, consent, or sexual behaviour in both physical and digital environments.
Hotline
Te Protejo is Viguías' reporting hotline and the frontline mechanism for receiving and processing reports of online content and incidents that harm children and adolescents in Colombia and the broader Latin American region. It operates as a designated, structured channel through which citizens, institutions, and organisations can flag material such as child sexual abuse material (CSAM), grooming, and other digital threats to minors.
As a member of INHOPE, the global network of reporting hotlines, Te Protejo adheres to internationally recognised standards for hotline operations, enabling cross-border collaboration and the escalation of reports to relevant authorities worldwide. Its coordination with INTERPOL further strengthens its capacity to act on reports requiring a law enforcement response, giving the hotline a direct link to the global investigative infrastructure.
The results speak to the hotline's effectiveness: Te Protejo has processed over 340,000 reports, with performance indicators reaching 87% and 93% on key operational metrics, reflecting both the volume of public trust placed in the service and the quality of its case-handling processes.
Beyond receiving reports, Te Protejo plays an active awareness role, educating the public on how and when to report and normalising reporting as a civic responsibility. Integrated within the Viguías model, it feeds data and insights into the awareness centre, ensuring that reporting trends inform prevention strategies, policy advocacy, and the continuous improvement of child protection mechanisms across the region.
Te Protejo is available 24 hours a day, 7 days a week, 365 days a year. Reports can be submitted at any time through the online platform at www.teprotejocolombia.org, providing continuous access for anyone wishing to report content or incidents that harm children and adolescents.
Youth participation
Tú Líderas is Viguías' youth participation initiative, designed to position adolescents not merely as beneficiaries of child protection efforts, but as active agents of change in the digital safety ecosystem. Launched in 2022, the programme is built on the conviction that sustainable digital citizenship requires young people to be informed, empowered, and engaged in shaping the norms and conversations that affect their own online lives.
The initiative focuses on three core dimensions: digital agency, online citizenship, and peer leadership. By developing these competencies, Tú Líderas equips adolescents with the tools to navigate digital environments critically and responsibly, while also enabling them to influence their peers, families, and schools.
In Colombia, Tú Líderas coordinates and articulates school-based adolescent initiatives, creating structured spaces where young people can lead, discuss, and act on issues related to digital rights, online safety, and responsible technology use. To date, the programme has supported at least 70 youth-led actions, demonstrating meaningful reach within educational communities.
Beyond its direct work with adolescents, Tú Líderas feeds insights from young people's experiences back into Viguías' broader model, informing awareness campaigns, helpline design, and policy advocacy with a genuine youth perspective. This feedback loop ensures that Viguías' interventions remain grounded in the realities adolescents face online.
Tú Líderas stands as a regional example of how youth participation can be operationalised meaningfully within a child protection framework, moving beyond tokenism toward genuine co-ownership of digital safety.
Children and young people can get involved in Viguías' work through Tú Líderas, the youth participation initiative that engages adolescents as active leaders in digital safety and online citizenship. Young people can participate in school-based initiatives, peer leadership activities, and youth-driven actions that shape the direction of Viguías' programs and campaigns. Those interested in getting involved can reach out directly at viguias@redpapaz.org for further information on how to join.
About the organisation
Viguías has consolidated a robust, multi-pillar model for protecting children and adolescents in digital environments across Latin America, with measurable results across its five strategic lines.
- Te Protejo, the reporting hotline, has processed over 340,000 reports of incidents affecting children and adolescents, achieving 87% and 93% effectiveness rates on key performance indicators. Its integration with INTERPOL and membership in INHOPE's global network amplify its reach and impact.
- Te Guío, launched in 2024, offers free and confidential helpline support for minors navigating situations of discomfort, confusion, or distress in physical and digital environments, filling a critical gap in direct victim support.
- Tú Líderas has, since 2022, engaged adolescents as active agents of digital citizenship, coordinating school-based initiatives in Colombia and reaching at least 70 youth-led actions.
- The awareness centre has generated 10 research projects, toolkits, and technical standards, positioning Viguías as a regional reference for evidence-based child protection in digital spaces.
- Te Cuido (our advocacy project) has translated this evidence into policy, contributing to the National Consensus for Digital Care – Colombia (2025) and the Latin American Coalition for Digital Child Care (2026), advancing regulatory frameworks at both national and regional levels.
Awareness centre
Viguías operates a comprehensive awareness function embedded in its integrated model to protect children and adolescents in digital environments across Latin America. Rather than treating awareness as a standalone activity, Viguías weaves prevention and digital literacy across multiple pillars, ensuring messages reach children, families, educators, and policymakers simultaneously.
The Centro de Conocimiento strengthens all awareness efforts with evidence, producing toolkits, research, and technical standards that inform how campaigns are designed and evaluated. Overall, Viguías' awareness strategy is distinctive for being multi-generational, evidence-based, and tightly linked to reporting and support services, ensuring that raising awareness translates directly into protective action of mothers, parents, caregivers and educators rather than remaining informational.
Helpline
Te Guío is Viguías' specialised helpline service dedicated to supporting children and adolescents facing situations that affect their well-being in both physical and digital environments. Launched in 2024, it operates as a free and confidential channel, lowering barriers for minors who may feel reluctant to seek help through formal or institutional routes.
The service focuses specifically on situations involving personal boundaries, consent, and sexual behaviour affecting minors under 18, including experiences that generate discomfort, confusion, or distress. This scope makes Te Guío particularly relevant in the context of online risks, such as grooming, sextortion, exposure to inappropriate content, or unwanted contact, while also covering the offline dimensions of these issues.
Te Guío is accessible via WhatsApp (+57 4 2045220), a deliberate design choice that meets adolescents on the platforms they already use, reducing friction and increasing the likelihood of contact in moments of need.
As part of the broader Viguías integrated model, Te Guío does not operate in isolation. It connects with Te Protejo's reporting infrastructure and the awareness centre's evidence base, ensuring that individual cases can be escalated when necessary and that patterns inform systemic responses.
Although relatively new, Te Guío fills a critical gap in the regional child protection ecosystem by offering direct, empathetic, and confidential support, bridging the distance between awareness and action for vulnerable young people.
Te Guío is available Monday through Thursday from 08:00 to 17:00, and Fridays from 08:00 to 13:00 (Colombia time). The service can be contacted via WhatsApp at +57 4 2045220, offering free and confidential support to children and adolescents facing situations of discomfort, confusion, or distress related to personal boundaries, consent, or sexual behaviour in both physical and digital environments.
Hotline
Te Protejo is Viguías' reporting hotline and the frontline mechanism for receiving and processing reports of online content and incidents that harm children and adolescents in Colombia and the broader Latin American region. It operates as a designated, structured channel through which citizens, institutions, and organisations can flag material such as child sexual abuse material (CSAM), grooming, and other digital threats to minors.
As a member of INHOPE, the global network of reporting hotlines, Te Protejo adheres to internationally recognised standards for hotline operations, enabling cross-border collaboration and the escalation of reports to relevant authorities worldwide. Its coordination with INTERPOL further strengthens its capacity to act on reports requiring a law enforcement response, giving the hotline a direct link to the global investigative infrastructure.
The results speak to the hotline's effectiveness: Te Protejo has processed over 340,000 reports, with performance indicators reaching 87% and 93% on key operational metrics, reflecting both the volume of public trust placed in the service and the quality of its case-handling processes.
Beyond receiving reports, Te Protejo plays an active awareness role, educating the public on how and when to report and normalising reporting as a civic responsibility. Integrated within the Viguías model, it feeds data and insights into the awareness centre, ensuring that reporting trends inform prevention strategies, policy advocacy, and the continuous improvement of child protection mechanisms across the region.
Te Protejo is available 24 hours a day, 7 days a week, 365 days a year. Reports can be submitted at any time through the online platform at www.teprotejocolombia.org, providing continuous access for anyone wishing to report content or incidents that harm children and adolescents.
Youth participation
Tú Líderas is Viguías' youth participation initiative, designed to position adolescents not merely as beneficiaries of child protection efforts, but as active agents of change in the digital safety ecosystem. Launched in 2022, the programme is built on the conviction that sustainable digital citizenship requires young people to be informed, empowered, and engaged in shaping the norms and conversations that affect their own online lives.
The initiative focuses on three core dimensions: digital agency, online citizenship, and peer leadership. By developing these competencies, Tú Líderas equips adolescents with the tools to navigate digital environments critically and responsibly, while also enabling them to influence their peers, families, and schools.
In Colombia, Tú Líderas coordinates and articulates school-based adolescent initiatives, creating structured spaces where young people can lead, discuss, and act on issues related to digital rights, online safety, and responsible technology use. To date, the programme has supported at least 70 youth-led actions, demonstrating meaningful reach within educational communities.
Beyond its direct work with adolescents, Tú Líderas feeds insights from young people's experiences back into Viguías' broader model, informing awareness campaigns, helpline design, and policy advocacy with a genuine youth perspective. This feedback loop ensures that Viguías' interventions remain grounded in the realities adolescents face online.
Tú Líderas stands as a regional example of how youth participation can be operationalised meaningfully within a child protection framework, moving beyond tokenism toward genuine co-ownership of digital safety.
Children and young people can get involved in Viguías' work through Tú Líderas, the youth participation initiative that engages adolescents as active leaders in digital safety and online citizenship. Young people can participate in school-based initiatives, peer leadership activities, and youth-driven actions that shape the direction of Viguías' programs and campaigns. Those interested in getting involved can reach out directly at viguias@redpapaz.org for further information on how to join.
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