Better Internet for Kids

The awareness centre develops educational resources and awareness campaigns that help children, young people and adults build the knowledge and skills needed to navigate today's digital world safely. Its activities cover a wide range of topics, including digital citizenship, media and information literacy, cyberbullying prevention, online privacy, digital well-being, artificial intelligence, misinformation and responsible technology use. Educational materials are designed for children, parents, teachers and other professionals working with young people.

Throughout the year, the centre organises webinars, seminars, workshops, conferences, and nationwide campaigns, and participates in community events and international initiatives.

The national awareness platform, www.draugiskasinternetas.lt, serves as Lithuania's central hub for online safety information, educational resources and campaign materials.

Availability:

• The awareness centre provides information, educational resources, training and awareness-raising activities for children, young people, parents, teachers and other professionals throughout the year. Services are available online 24/7 via www.draugiskasinternetas.lt, where users can access learning materials, campaigns, news and practical guidance on online safety.
• Public enquiries are handled during standard business hours (Monday–Friday) via email at draugiskasinternetas@linesa.lt or through the contact information available on the website.
• Educational institutions and organisations can also request training sessions and presentations through the awareness centre.

Child Line (Vaikų linija) provides free and confidential support to children and young people experiencing difficulties related to their online lives, including cyberbullying, harmful content, online grooming, privacy concerns, and other distressing digital experiences.

Professional staff and trained volunteers offer emotional support and practical guidance through telephone and online counselling services. Parents and caregivers can also receive advice on children's online safety, digital well-being and appropriate responses to online risks.

As part of the Lithuanian Safer Internet Centre, the helpline contributes to awareness activities, shares expertise on emerging online challenges and works closely with the other consortium partners to ensure coordinated support for children and families.

Availability:

• The helpline, operated by Child Line (Vaikų linija), provides free and confidential emotional support to children and young people under the age of 18, including support related to online experiences such as cyberbullying, harmful content, online grooming and other digital safety concerns. Children can contact the helpline by calling 116 111 free of charge or by using the online counselling service available via www.vaikulinija.lt.
• Information about current opening hours for phone and online counselling is published on the Child Line website.
• Parents and caregivers can also seek advice regarding children's online safety.

The Lithuanian hotline, operated by the Communications Regulatory Authority (RRT), enables the public to report illegal and harmful online content in a simple, secure and confidential way. Operating under the name Švarus internetas (Clean Internet), the hotline processes reports related to child sexual abuse material (CSAM), online child exploitation, hate speech and other illegal online content, in cooperation with national authorities and international partners through the INHOPE network.

The hotline also contributes to raising public awareness by encouraging responsible reporting and promoting a safer online environment. It plays an important role in reducing the availability of illegal online content and in strengthening cooperation among internet users, authorities, and service providers.

Availability:

• The hotline enables anyone to report illegal or harmful online content, including child sexual abuse material (CSAM), hate speech and other content harmful to minors. Reports can be submitted online 24 hours a day, 7 days a week via the online reporting form (or via www.svarusinternetas.lt). 
• Reports are reviewed and processed by hotline experts during business hours in accordance with national procedures and international cooperation through the INHOPE network.
• General enquiries can be submitted via the contact details provided on the hotline website.

Young people are at the heart of the Lithuanian Safer Internet Centre. Through the Safer Internet Youth Ambassador programme, young people become active contributors to a safer and better internet rather than passive recipients of information. They participate in national and international events, create educational content, develop awareness campaigns, test learning resources, and share their perspectives on emerging digital issues.

Youth Ambassadors regularly contribute ideas for Safer Internet Day (SID) activities, workshops and public campaigns, while also representing Lithuania in the Better Internet for Kids (BIK) Youth Programme and other European initiatives. The programme encourages leadership, critical thinking, digital citizenship and peer-to-peer learning, giving young people meaningful opportunities to influence discussions about the future of the digital environment while inspiring their peers to use technology safely, responsibly and creatively.

How to get involved:

Children and young people can become involved by joining the Safer Internet Youth Ambassadors programme. Every year, the Lithuanian Safer Internet Centre invites young people aged 12–18 from across Lithuania to apply. Youth Ambassadors participate in training sessions, meetings, awareness campaigns, content creation, national events and international activities, including opportunities to represent Lithuania at the Better Internet for Kids network and the Safer Internet Forum (SIF). They are also encouraged to organise online safety initiatives in their schools and communities.

Find information about recruitment, eligibility and the application form here. General enquiries can also be sent through the SIC contact page.