Better Internet for Kids

The Croatian Safer Internet Centre exists to promote a safer and better use of the internet and mobile technologies among children and young people. We offer help and education about internet use to children and young people, their parents, teachers and others interested in this topic.

We organise online and live lectures in schools and various organisations. We try to use an interactive way of teaching and bring closer the various benefits of the internet, as well as tools for dealing with online risks.

Contact and opening hours

You can contact info@csi.hr to organise a lecture or express your interest in having our team conduct activities for you by filling out the form available here. The scheduling of activities is arranged with our team based on the availability of the school or institution seeking activities, and we respond to inquiries as quickly as possible. 

You can also reach us on the Helpline at 0800 606 606, available every weekday from 08:00 to 16:00.

Helpline Croatia is a toll-free telephone number for help and support to children, youth and all other internet 
users. The focus of the helpline is to calm down an agitated caller and offer guidance to deal with the 
presented problem.

The helpline also provides technical support and advice on current problems with computers or mobile 
phones.
In addition to Helpline counselling using telephones and digital tools, we also conduct live counselling work 
currently in our two offices - Osijek and Zagreb.

Opening hours:

The helpline operates from 08:00-16:00 every working day and offers its services on the 0800 606 606 
number. Other available contact methods are SIC Croatia social media (Facebook, Instagram, TikTok) and 
info@csi.hr mail. 
You can read more about our live counselling services here. Available slots can be selected directly through our website.

Hotline Croatia is a part of the www.csi.hr page on which you can make an anonymous report about any illicit or illegal content online. The report will then be forwarded to the Hotline Coordinator who is trained and experienced with dealing with harmful or illegal content.

The report will be reviewed and, if not anonymous, the person who reported the content will be notified of the actions which have been taken on the case. If needed, the report is then transferred to the proper agencies in Croatia dealing with such reports. The hotline has great cooperation with both the police and the government sector.

Our Youth Panel is powered by a passionate group of dedicated volunteers who play an essential role in the 
work of the Safer Internet Centre Croatia. At Youth Panel we welcome high school students, university 
students from social sciences and humanities, and other young people eager to make a difference. These 
volunteers bring fresh energy and innovative ideas to our initiatives, helping us promote online safety and 
support youth across the country. They participate in monthly meetings, propose activities, and shape some 
of them independently. We are working on their participation. 
In addition to our volunteers, we also work with a group of young people who participate in our half-day 
treatment programs for children. Our Centre runs eight of these half-day treatment places, supporting 
children from vulnerable backgrounds who are referred to us by the social welfare system for additional 
care. 
The young volunteers are between the ages of 15 and 25, while the participants in the half-day programs are 
of elementary and high school age. Together, our volunteers and these young participants collaborate to 
create a positive impact on the community. 

How can you get involved?

There are 3 places where you can volunteer in our offices in Croatia - Osijek, Zagreb and Split, and we also have the option of online volunteering. Anyone interested in joining the Youth Panel can contact the volunteer coordinator, Marijana Hinek, via email at marijana.hinek@cnzd.org. After applying, candidates will need to fill out an application form, provide the necessary documentation for volunteering, participate in a volunteer interview, and attend training (when it is organized). Then, based on availability, they will be involved in the activities organized by SIC Croatia.