About the organisation
The National Contact Centre for Child Safety on the Internet was established in February 2017 in Belgrade, Serbia, as part of the “Smart and Safe – Паметно и безбедно” platform, and operates under the Ministry of Information and Telecommunications of the Republic of Serbia. It serves as a platform for preventing and responding to online threats against minors, providing citizens with free access to support through the helpline and hotline 19833 or via the “Smart and Safe” online platform.
The Centre’s core functions include providing advisory support, referring cases of child abuse to the competent authorities, and implementing preventive measures.
Awareness centre
A strong emphasis is placed on prevention. To that end, the Centre regularly organises non-formal educational activities in primary and secondary schools throughout Serbia, targeting both children and parents. In addition, through organised sports camps and related activities, a significant number of children and young athletes are reached and educated on the importance of Internet safety. Center also distributes informative brochures through its Digital Library.
Helpline
All individuals may anonymously contact the helpline by calling the free phone line 19833 during working hours (07:30–15:30, Monday to Friday) and get advice or technical support on the safe use of digital technologies. Additionally, citizens can reach out through the online contact form, email, or social media platforms.
Hotline
On the platform "Smart and Safe“, citizens may anonymously report cases where children are victims of hate speech, online sexual abuse, sextortion, grooming by predators, and other forms of digital abuse against children. Besides the platform, citizens can report illegal online content via telephone, email, or Centar's social media profiles (Instagram, Facebook, TikTok). To ensure adequate responses to such cases, the Centre works in close cooperation with the Prosecutor’s Office for High-Tech Crime, the Ministry of Interior, the Ministry of Education, Centres for Social Work, and health institutions. Based on the nature of the case, the Center initiates a formal case and refers it to the appropriate Serbian government institutions for further action. The majority of cases were referred to the Ministry of Internal Affairs (department for high-tech crime).
Youth participation
In 2023, in collaboration with the PepsiCo brand "Clipsy" and the organization Propulsion, a large campaign against peer violence titled "Show Respect – React to Hate" was held. Along with professionals from our center, educators were also well-known young influencers. The campaign covered 11 cities across Serbia, delivering presentations to a total of 3.190 high school students. Looking ahead, the Center plans to enhance youth involvement, recognising that peer-led education is an effective way for children to learn and connect.
About the organisation
The National Contact Centre for Child Safety on the Internet was established in February 2017 in Belgrade, Serbia, as part of the “Smart and Safe – Паметно и безбедно” platform, and operates under the Ministry of Information and Telecommunications of the Republic of Serbia. It serves as a platform for preventing and responding to online threats against minors, providing citizens with free access to support through the helpline and hotline 19833 or via the “Smart and Safe” online platform.
The Centre’s core functions include providing advisory support, referring cases of child abuse to the competent authorities, and implementing preventive measures.
Awareness centre
A strong emphasis is placed on prevention. To that end, the Centre regularly organises non-formal educational activities in primary and secondary schools throughout Serbia, targeting both children and parents. In addition, through organised sports camps and related activities, a significant number of children and young athletes are reached and educated on the importance of Internet safety. Center also distributes informative brochures through its Digital Library.
Helpline
All individuals may anonymously contact the helpline by calling the free phone line 19833 during working hours (07:30–15:30, Monday to Friday) and get advice or technical support on the safe use of digital technologies. Additionally, citizens can reach out through the online contact form, email, or social media platforms.
Hotline
On the platform "Smart and Safe“, citizens may anonymously report cases where children are victims of hate speech, online sexual abuse, sextortion, grooming by predators, and other forms of digital abuse against children. Besides the platform, citizens can report illegal online content via telephone, email, or Centar's social media profiles (Instagram, Facebook, TikTok). To ensure adequate responses to such cases, the Centre works in close cooperation with the Prosecutor’s Office for High-Tech Crime, the Ministry of Interior, the Ministry of Education, Centres for Social Work, and health institutions. Based on the nature of the case, the Center initiates a formal case and refers it to the appropriate Serbian government institutions for further action. The majority of cases were referred to the Ministry of Internal Affairs (department for high-tech crime).
Youth participation
In 2023, in collaboration with the PepsiCo brand "Clipsy" and the organization Propulsion, a large campaign against peer violence titled "Show Respect – React to Hate" was held. Along with professionals from our center, educators were also well-known young influencers. The campaign covered 11 cities across Serbia, delivering presentations to a total of 3.190 high school students. Looking ahead, the Center plans to enhance youth involvement, recognising that peer-led education is an effective way for children to learn and connect.
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