About the organisation
The National Contact Centre for Child Safety Online (NCC) is a public service established by the Ministry of Information and Telecommunications of the Republic of Serbia in February 2017, pursuant to the Regulation on the Safety and Protection of Children Using Information and Communication Technologies. It serves as the national focal point for preventing online risks affecting children, providing information, guidance, and referral services through the free national helpline (19833), an online reporting platform, and dedicated digital channels.
The NCC works in close cooperation with the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, the Ministry of Health, and social welfare institutions to ensure a coordinated response to reports involving children. In addition to case handling, the Centre develops and delivers nationwide awareness campaigns, educational programmes for children, parents, teachers, public school librarians, public servants, and sports organisations, and contributes to national policy development and international cooperation. Since its establishment, the NCC has handled thousands of cases and reached tens of thousands of beneficiaries through education, awareness-raising, and capacity-building activities, making it Serbia's leading institutional mechanism for child online safety.
Awareness centre
The National Contact Centre for Child Safety Online is Serbia's national awareness centre dedicated to promoting the safe, responsible and positive use of digital technologies by children and young people. Through nationwide awareness campaigns, school visits, workshops, accredited training programmes, webinars, and digital resources, the centre strengthens digital literacy, online safety, and resilience against cyberbullying, online grooming, harmful content, and other online risks. It works closely with public institutions, civil society organisations, schools, international organisations and industry partners to foster a safer digital environment for children.
The National Contact Centre for Child Safety Online provides free public-facing awareness and advisory services throughout the Republic of Serbia. The centre is available to children, parents, teachers, schools, youth and CSOs workers and all other citizens seeking information or support related to child online safety.
Availability:
- Monday–Friday, 08:00–15:00 CET (excluding public holidays).
Helpline
The National Contact Centre for Child Safety Online operates Serbia's national helpline (19833), providing free, confidential information, guidance and support on child online safety issues. The service is available to children and young people, parents, teachers, schools, and other professionals seeking advice on the safe and responsible use of digital technologies.
The helpline addresses issues including cyberbullying, online grooming, harmful online content, privacy and data protection, excessive internet use, digital well-being and other online risks affecting children.
Where necessary, the helpline provides information on available support services and refers cases to the competent national authorities, including law enforcement, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, healthcare institutions and social welfare services, in accordance with established national procedures.
In addition to responding to individual enquiries, the helpline contributes to prevention by providing educational materials and supporting awareness campaigns and training activities implemented by the National Contact Centre. Through its multidisciplinary cooperation and nationwide accessibility, the helpline plays a central role in strengthening child online safety and promoting a safer digital environment in Serbia.
The National Contact Centre for Child Safety Online provides a free national Helpline (19833) for children, young people, parents, teachers, and other citizens seeking advice and support on child online safety issues.
Availability:
- Monday–Friday, 08:00–15:00 CET (excluding public holidays).
Hotline
The National Contact Centre for Child Safety Online currently operates a national reporting and referral service for incidents affecting children's safety in the digital environment. The service enables children, parents, teachers, professionals and other members of the public to report harmful or potentially illegal online content and behaviour through the Centre's website, email or direct contact. Each report is assessed by the National Contact Centre and, where appropriate, referred to the competent national authorities, including the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, healthcare institutions and social welfare services, in accordance with established national procedures. While the current service does not yet operate as a hotline, it provides the institutional foundation for the reporting of child online safety incidents in Serbia.
The National Contact Centre for Child Safety Online provides a public reporting and referral service for incidents affecting children's safety in the digital environment. Members of the public, including children, parents, teachers and other professionals, may report harmful or potentially illegal online content and behaviour through the National Contact Centre.
Availability:
- Monday–Friday, 08:00–15:00 CET (excluding public holidays).
All reports are registered and assessed by the National Contact Centre. Where appropriate, they are referred, in accordance with established national procedures, to the competent authorities, including the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, healthcare institutions and social welfare services. The current service operates as a national reporting and referral mechanism and does not yet function as a hotline. Strengthening this function in line with the European Safer Internet Centre model is one of the objectives of the PROTECT project that will be implemented in the following period.
Youth participation
The National Contact Centre for Child Safety Online actively engages children and young people through awareness-raising, educational and participatory activities that promote safer and more responsible use of digital technologies. Youth participation is currently fostered through interactive school presentations, workshops, webinars, sports camps and national awareness campaigns, enabling children and young people to discuss online risks, share experiences and improve their digital literacy.
Since its establishment, the centre has organised almost 1,000 educational presentations and webinars across Serbia, reaching more than 45,000 primary and secondary school students. Interactive quizzes and educational materials have been developed to better understand children's awareness of online risks and to encourage their active involvement in learning about online safety.
Through the PROTECT project, the National Contact Centre (NCC, the Safer Internet Centre) Serbia will establish structured mechanisms to ensure the meaningful participation of young people in the design, implementation and evaluation of its activities. A national Youth Panel will be established, bringing together young people from diverse backgrounds to provide feedback on awareness campaigns, educational materials, online resources and emerging online safety challenges. Young people will also have opportunities to participate in consultations, workshops, focus groups, peer-learning activities, awareness campaigns and Safer Internet Day (SID) events, ensuring that their experiences and perspectives contribute to the continuous improvement of SIC services.
Participation will be open to young people from across Serbia through schools, youth organisations, sports organisations and civil society partners. Information on participation opportunities, eligibility criteria and application procedures will be published on the National Contact Centre website and social media channels.
Key successes
Since its establishment in 2017, the National Contact Centre for Child Safety Online has become the leading institutional mechanism for child online safety in Serbia. The Centre has handled more than 8,700 communications, including nearly 600 cases requiring referral to competent authorities such as the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, social welfare centres, and healthcare institutions. It has delivered almost 1,000 educational presentations and webinars in over 160 cities and municipalities, reaching more than 45,000 children, 11,800 parents, 380 teachers, 230 librarians, 160 coaches, and healthcare professionals.
The centre has developed accredited training programmes for teachers, librarians, and public administration employees, implemented nationwide awareness campaigns, and established strategic partnerships with government institutions, civil society organisations, international organisations, and the private sector. It actively contributes to national initiatives addressing online violence and digital literacy and participates in European cooperation through Better Internet for Kids (BIK), Insafe, INHOPE
activities, and other international initiatives.
These achievements demonstrate the centre's operational capacity, nationwide reach, multi-stakeholder cooperation, and proven ability to deliver sustainable child online safety services and awareness activities.
Key partners/promoters
The National Contact Centre for Child Safety Online benefits from strong institutional and multi-stakeholder support at national and international levels. The centre is operated by the Ministry of Information and Telecommunications and works in close cooperation with the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, the Ministry of Health, and social welfare institutions, ensuring coordinated responses to child online safety incidents. It has established formal cooperation agreements with organisations including ASTRA, the Centre for Missing and Abused Children, the Sports Association of Serbia, the Serbian Library Association, the National Association of Youth Offices, and the Red Star Football Club.
The centre also collaborates closely with UNICEF, the International Telecommunication Union (ITU), Save the Children, the Serbian Red Cross, parent and teacher associations, and numerous civil society organisations on awareness-raising, education, and capacity-building activities.
At the European level, the centre actively participates in Better Internet for Kids (BIK) initiatives and engages with the Insafe and INHOPE networks, contributing to knowledge exchange, early warning activities, and the adoption of European good practices.
This broad support network provides a strong foundation for the sustainable development of Serbia's future Safer Internet Centre.
About the organisation
The National Contact Centre for Child Safety Online (NCC) is a public service established by the Ministry of Information and Telecommunications of the Republic of Serbia in February 2017, pursuant to the Regulation on the Safety and Protection of Children Using Information and Communication Technologies. It serves as the national focal point for preventing online risks affecting children, providing information, guidance, and referral services through the free national helpline (19833), an online reporting platform, and dedicated digital channels.
The NCC works in close cooperation with the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, the Ministry of Health, and social welfare institutions to ensure a coordinated response to reports involving children. In addition to case handling, the Centre develops and delivers nationwide awareness campaigns, educational programmes for children, parents, teachers, public school librarians, public servants, and sports organisations, and contributes to national policy development and international cooperation. Since its establishment, the NCC has handled thousands of cases and reached tens of thousands of beneficiaries through education, awareness-raising, and capacity-building activities, making it Serbia's leading institutional mechanism for child online safety.
Awareness centre
The National Contact Centre for Child Safety Online is Serbia's national awareness centre dedicated to promoting the safe, responsible and positive use of digital technologies by children and young people. Through nationwide awareness campaigns, school visits, workshops, accredited training programmes, webinars, and digital resources, the centre strengthens digital literacy, online safety, and resilience against cyberbullying, online grooming, harmful content, and other online risks. It works closely with public institutions, civil society organisations, schools, international organisations and industry partners to foster a safer digital environment for children.
The National Contact Centre for Child Safety Online provides free public-facing awareness and advisory services throughout the Republic of Serbia. The centre is available to children, parents, teachers, schools, youth and CSOs workers and all other citizens seeking information or support related to child online safety.
Availability:
- Monday–Friday, 08:00–15:00 CET (excluding public holidays).
Helpline
The National Contact Centre for Child Safety Online operates Serbia's national helpline (19833), providing free, confidential information, guidance and support on child online safety issues. The service is available to children and young people, parents, teachers, schools, and other professionals seeking advice on the safe and responsible use of digital technologies.
The helpline addresses issues including cyberbullying, online grooming, harmful online content, privacy and data protection, excessive internet use, digital well-being and other online risks affecting children.
Where necessary, the helpline provides information on available support services and refers cases to the competent national authorities, including law enforcement, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, healthcare institutions and social welfare services, in accordance with established national procedures.
In addition to responding to individual enquiries, the helpline contributes to prevention by providing educational materials and supporting awareness campaigns and training activities implemented by the National Contact Centre. Through its multidisciplinary cooperation and nationwide accessibility, the helpline plays a central role in strengthening child online safety and promoting a safer digital environment in Serbia.
The National Contact Centre for Child Safety Online provides a free national Helpline (19833) for children, young people, parents, teachers, and other citizens seeking advice and support on child online safety issues.
Availability:
- Monday–Friday, 08:00–15:00 CET (excluding public holidays).
Hotline
The National Contact Centre for Child Safety Online currently operates a national reporting and referral service for incidents affecting children's safety in the digital environment. The service enables children, parents, teachers, professionals and other members of the public to report harmful or potentially illegal online content and behaviour through the Centre's website, email or direct contact. Each report is assessed by the National Contact Centre and, where appropriate, referred to the competent national authorities, including the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, healthcare institutions and social welfare services, in accordance with established national procedures. While the current service does not yet operate as a hotline, it provides the institutional foundation for the reporting of child online safety incidents in Serbia.
The National Contact Centre for Child Safety Online provides a public reporting and referral service for incidents affecting children's safety in the digital environment. Members of the public, including children, parents, teachers and other professionals, may report harmful or potentially illegal online content and behaviour through the National Contact Centre.
Availability:
- Monday–Friday, 08:00–15:00 CET (excluding public holidays).
All reports are registered and assessed by the National Contact Centre. Where appropriate, they are referred, in accordance with established national procedures, to the competent authorities, including the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, healthcare institutions and social welfare services. The current service operates as a national reporting and referral mechanism and does not yet function as a hotline. Strengthening this function in line with the European Safer Internet Centre model is one of the objectives of the PROTECT project that will be implemented in the following period.
Youth participation
The National Contact Centre for Child Safety Online actively engages children and young people through awareness-raising, educational and participatory activities that promote safer and more responsible use of digital technologies. Youth participation is currently fostered through interactive school presentations, workshops, webinars, sports camps and national awareness campaigns, enabling children and young people to discuss online risks, share experiences and improve their digital literacy.
Since its establishment, the centre has organised almost 1,000 educational presentations and webinars across Serbia, reaching more than 45,000 primary and secondary school students. Interactive quizzes and educational materials have been developed to better understand children's awareness of online risks and to encourage their active involvement in learning about online safety.
Through the PROTECT project, the National Contact Centre (NCC, the Safer Internet Centre) Serbia will establish structured mechanisms to ensure the meaningful participation of young people in the design, implementation and evaluation of its activities. A national Youth Panel will be established, bringing together young people from diverse backgrounds to provide feedback on awareness campaigns, educational materials, online resources and emerging online safety challenges. Young people will also have opportunities to participate in consultations, workshops, focus groups, peer-learning activities, awareness campaigns and Safer Internet Day (SID) events, ensuring that their experiences and perspectives contribute to the continuous improvement of SIC services.
Participation will be open to young people from across Serbia through schools, youth organisations, sports organisations and civil society partners. Information on participation opportunities, eligibility criteria and application procedures will be published on the National Contact Centre website and social media channels.
Key successes
Since its establishment in 2017, the National Contact Centre for Child Safety Online has become the leading institutional mechanism for child online safety in Serbia. The Centre has handled more than 8,700 communications, including nearly 600 cases requiring referral to competent authorities such as the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, social welfare centres, and healthcare institutions. It has delivered almost 1,000 educational presentations and webinars in over 160 cities and municipalities, reaching more than 45,000 children, 11,800 parents, 380 teachers, 230 librarians, 160 coaches, and healthcare professionals.
The centre has developed accredited training programmes for teachers, librarians, and public administration employees, implemented nationwide awareness campaigns, and established strategic partnerships with government institutions, civil society organisations, international organisations, and the private sector. It actively contributes to national initiatives addressing online violence and digital literacy and participates in European cooperation through Better Internet for Kids (BIK), Insafe, INHOPE
activities, and other international initiatives.
These achievements demonstrate the centre's operational capacity, nationwide reach, multi-stakeholder cooperation, and proven ability to deliver sustainable child online safety services and awareness activities.
Key partners/promoters
The National Contact Centre for Child Safety Online benefits from strong institutional and multi-stakeholder support at national and international levels. The centre is operated by the Ministry of Information and Telecommunications and works in close cooperation with the Ministry of Interior, the Special Prosecutor's Office for High-Tech Crime, the Ministry of Education, the Ministry of Health, and social welfare institutions, ensuring coordinated responses to child online safety incidents. It has established formal cooperation agreements with organisations including ASTRA, the Centre for Missing and Abused Children, the Sports Association of Serbia, the Serbian Library Association, the National Association of Youth Offices, and the Red Star Football Club.
The centre also collaborates closely with UNICEF, the International Telecommunication Union (ITU), Save the Children, the Serbian Red Cross, parent and teacher associations, and numerous civil society organisations on awareness-raising, education, and capacity-building activities.
At the European level, the centre actively participates in Better Internet for Kids (BIK) initiatives and engages with the Insafe and INHOPE networks, contributing to knowledge exchange, early warning activities, and the adoption of European good practices.
This broad support network provides a strong foundation for the sustainable development of Serbia's future Safer Internet Centre.
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