On October 18th, 2023, Point de Contact published the 3rd edition of the White Paper relating to the processing of reports of illicit content and the protection of professionals in the Trust & Safety sector.
At a time when the pace of standardisation and harmonisation of practices is accelerating in the digital sector, the re-issue of this document aims to provide a common basis for good professional practice in the operational handling of offensive and potentially illegal content. At the heart of this approach lies the physical safety and psychological equilibrium of the professionals who are on the front line protecting us all.