Latest helpline trends: Quarter 1 2026
The Insafe network of helplines collects data on the calls received, which is analysed every three months to identify possible trends and emerging issues.
Latest helpline trends: Quarter 2, 2024
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months in order to look at possible trends and emerging issues.
Latest helpline trends: Quarter 3, 2025
The Insafe network of helplines collects data about the calls received, and this is analysed every three months in order to look at possible trends and emerging issues.
Latest helpline trends: Quarter 4 2025
The Insafe network of helplines collects data about the calls received and is analysed every three months in order to look at possible trends and emerging issues.
The Insafe and INHOPE networks meet to facilitate sharing of good practices at joint training meeting
Today and tomorrow, the Insafe and INHOPE networks are meeting in Jurmala, Latvia, to explore areas of common ground and opportunities for closer working between helplines, hotlines, and awareness centres in a two-day joint training meeting. It is also an opportunity to discuss a range of online safety issues, including the latest developments in AI and AI companions/chatbots, deepnudes, gamification in educational work, as well as the latest updates about the Digital Services Act (DSA) and trusted flaggers.
The Insafe and INHOPE networks meet to facilitate sharing of experiences and good practice
Today and tomorrow, the Insafe and INHOPE networks are meeting in Amsterdam, the Netherlands, to explore areas of common ground and opportunities for closer working between helplines, hotlines, and awareness centres in a two-day joint training meeting. It is also an opportunity to discuss a range of online safety issues, including AI, cyberbullying, and gaming environments, to discuss the latest developments in the Digital Services Act (DSA), and consider the challenges that are likely to face Safer Internet Centres and hotlines in the future.
The Insafe network meets to discuss vulnerable users at the Insafe Training meeting
Today, another edition of the bi-annual Insafe Training meeting kicks off. The two-day event is an opportunity for the Insafe network of European Safer Internet Centres (SICs) to meet in person to facilitate the sharing of experience and good practices between network countries, to explore areas of common ground, and opportunities for closer working between awareness raising, helpline, and youth participation strands. The April 2023 Insafe Training meeting is held face-to-face in Vienna, Austria.
The Insafe network meets to discuss the Digital Services Act (DSA) and AI at the Insafe Training meeting
Today, another edition of the bi-annual Insafe Training meeting kicks off. The event is an opportunity for the Insafe network of European Safer Internet Centres (SICs) to meet to facilitate the sharing of experience and good practices between network countries, to explore areas of common ground, and opportunities for closer working between awareness raising, helpline, and youth participation strands. The October 2023 Insafe Training meeting is held online, and includes three mornings of sessions on exploring the opportunities and challenges posed by Artificial Intelligence (AI).
Discussing the European Strategy for a Better Internet for Children
From Monday, 11 to Wednesday, 20 May 2020, COFACE Families Europe is marking the International Day of Families 2020 by hosting Digital Citizenship Breakfast Bytes, a series of eight 90-minute online sessions (from 9:30-11:00 CET) aiming to increase critical thinking and understanding of the digital world. Named "European Safer Internet Strategy post-2020: key trends and priorities", the Breakfast Byte of Wednesday, 13 May 2020 focused on the European Strategy for a Better Internet for Children, which is currently under revision.
Insafe network meets to discuss gaming
Today, the Insafe network of European Safer Internet Centres (SICs) meets for another edition of the bi-annual training meeting. This event is an opportunity to facilitate sharing of experience and good practices between network countries, to explore areas of common ground, and opportunities for closer working between awareness raising, helpline, and youth participation strands. For the first time since the pandemic, the training meeting is being held face-to-face in Brussels, Belgium.
