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Latest helpline trends: Quarter 1, 2024
The Insafe network of helplines collects data about the types of calls received, which is analysed every three months to examine possible trends and emerging issues. The most recent helpline data covers the period from January to March 2024. This quarter, more than 16,500 contacts were made to the helpline network.
The Insafe and INHOPE networks meet to facilitate sharing of experiences and good practice
Today, the Insafe and INHOPE networks are meeting in Warsaw, Poland, to explore areas of common ground and opportunities for closer working between helplines, hotlines, and awareness centres in a two-day training meeting. It is also an opportunity to discuss a range of online safety issues, including deep nudes, sextortion, gender-based violence and adult content, and consider the challenges that are likely to face Safer Internet Centres in the future.
Latest helpline trends: Quarter 3, 2023
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months in order to look at possible trends and emerging issues.
The Insafe network meets to discuss the Digital Services Act (DSA) and AI at the Insafe Training meeting
Today, another edition of the bi-annual Insafe Training meeting kicks off. The event is an opportunity for the Insafe network of European Safer Internet Centres (SICs) to meet to facilitate the sharing of experience and good practices between network countries, to explore areas of common ground, and opportunities for closer working between awareness raising, helpline, and youth participation strands. The October 2023 Insafe Training meeting is held online, and includes three mornings of sessions on exploring the opportunities and challenges posed by Artificial Intelligence (AI).
Latest helpline trends: Quarter 2, 2023
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months in order to look at possible trends and emerging issues. Since April 2023, helplines have been using an updated set of categories to log contacts against. The new categories were agreed upon following extensive consultation and discussion with the helpline network. The work was led by a helpline working group who spent considerable time determining the changes that needed to be made.
Latest helpline trends: Quarter 1, 2023
The Insafe network of helplines collects data about the types of calls they receive and this is analysed every three months in order to look at possible trends and emerging issues.
The Insafe network meets to discuss vulnerable users at the Insafe Training meeting
Today, another edition of the bi-annual Insafe Training meeting kicks off. The two-day event is an opportunity for the Insafe network of European Safer Internet Centres (SICs) to meet in person to facilitate the sharing of experience and good practices between network countries, to explore areas of common ground, and opportunities for closer working between awareness raising, helpline, and youth participation strands. The April 2023 Insafe Training meeting is held face-to-face in Vienna, Austria.
Latest helpline trends: Quarter 4, 2022
The Insafe network of helplines collects data about the types of calls they receive and this is analysed every three months in order to look at possible trends and emerging issues.
Create digital safety through united action
Actions speak louder than words – and with this year presenting two decades of striving for a safer internet, INHOPE looks back on collective action results on the landmark event that Safer Internet Day is. And, as a global network, we look at ourselves and our impact on the association of hotlines across the years.
Latest helpline trends: Quarter 3, 2022
The Insafe network of helplines collects data about the types of calls they receive and this is analysed every three months in order to look at possible trends and emerging issues.
