Latest helpline trends: Quarter 4 2025
The Insafe network of helplines collects data about the calls received and is analysed every three months in order to look at possible trends and emerging issues.
Smartly on the Web: Supporting a child begins with noticing and reporting – the role of child welfare and specialists
The webinar focuses on the topic of how to spot a child in need, what the work process of child welfare is, and how specialists working with children can support a child.
Topics covered:
Latest helpline trends: Quarter 3, 2025
The Insafe network of helplines collects data about the calls received, and this is analysed every three months in order to look at possible trends and emerging issues.
Macedonia reaches milestone in child protection: child helpline number 116 111 assigned to AloBushavko Helpline by Megjashi
A significant step forward for child protection in Macedonia occurred as the first children’s embassy in the world (Megjashi) has officially received the decision from the Agency for Electronic Communications (AEC) to operate the European child helpline number 116 111 for the first time in the country. Technical implementation is now underway.
Community, time for reflection, and educational balance: the experience of the Danish digital counselling helpline Cyberhus
In the Danish digital helpline Cyberhus, counsellors meet with children and young people daily. They need, for various reasons, someone to talk to in a digital context. Sometimes, it may be young people in particularly vulnerable positions who need a trustworthy adult to confide in, or it may be young people simply seeking a sense of community with peers to reflect themselves in. Some young people come only once and find what they need – and then there are those who return repeatedly.
“Your safe place”: a platform to support children and adolescents
“Your safe place” is a section of SaferInternet4Kids and SafeLine (part of the Greek Safer Internet Centre), and it is an online space designed specifically to support children who may encounter harmful, confusing, or frightening experiences online. It aims to provide guidance, reassurance, and practical support.
Latest helpline trends: Quarter 1 2026
The Insafe network of helplines collects data on the calls received, which is analysed every three months to identify possible trends and emerging issues.
Austrian Safer Internet Centre
The Austrian Safer Internet Centre (SIC) exists to promote a safer and better use of the internet and mobile technologies among children and young people.
Six months of the Helpline Ukraine by Nummer gegen Kummer e.V.
Those who fled from the war in Ukraine to Germany could not receive the help they needed at the German-language counselling services of Nummer gegen Kummer. However, it quickly became clear that this sensitive group in particular needs a high level of support in their native language.
The Insafe and INHOPE networks meet to facilitate sharing of experiences and good practice
Today, the Insafe and INHOPE networks are meeting in Warsaw, Poland, to explore areas of common ground and opportunities for closer working between helplines, hotlines, and awareness centres in a two-day training meeting. It is also an opportunity to discuss a range of online safety issues, including deep nudes, sextortion, gender-based violence and adult content, and consider the challenges that are likely to face Safer Internet Centres in the future.
